Returns and exchanges are handled without charge if done within 30 days. If you aren't 100% satisfied, merchandise can be returned for exchange, credit or refund. Shipping and handling charges are not refundable. Simply call our offices at:
604-594-6911 for refund or Exchange procedures. You are responsible for return postage on any items for Exchange.
Any products that are returned as permitted under these Terms and Conditions must be shipped to the following address:
Pro Image Officials Supply Inc.
6663 Stoney Crescent,
DELTA, BC CANADA
For your protection, please insure the package for its full value. We cannot be responsible for packages lost or damaged in transit.
Returns received after 30 days are subject to a re-stocking fee of 15% if accepted.
Special Note on ReturnsTry on each item BEFORE you use/wear it. Once an item has been worn, it MAY NOT be returned, except in the case of a manufacturer's defect.You May Not ReturnPersonalized items that have been used, worn or washed or personally embroidered.
Special Order Items and custom embroidery items are not returnable.
Defective Items-Prior approval must be received before returning items that may be defective. We must receive and inspect the defective item before we can issue a replacement. If the return is due to an error on Pro Image's part, we will correct our error and refund your postage necessary to return that item, up to $15.00. Please phone or email before returning the item(s) in question.